Questions 131-134 refer to the following e-mail.
To: Roger Wall <rogerwall@openemail.com>
From: Guillermo Torres <gtorres@supplyflow.com>
Date: May 2
Subject: RE: Missing delivery
Dear Mr. Wall,
This is in response to your ___131___ e-mail notifying us that you did not receive your April shipment of office supplies. We verified that your annual subscription is up-to-date and that everything is in order on your side. This error is, therefore, an oversight on ___132___ part. We have transitioned to new shipping software, and some customer information was not transferred correctly. Rest assured that this has been fixed and that the error will not ___133___ again.
We sent your box of office supplies today using an overnight shipping service. ___134___ . Inside the box, you will also find a complimentary token of appreciation for your patience.
If you have further questions or concerns, do not hesitate to contact me directly.
Sincerely,
Guillermo Torres, Customer Assistant, Supply Flow, Inc.