Questions 147-148 refer to the following form.
Crystal Brothers
Satisfaction Survey
Thank you for hiring Crystal Brothers to clean your building. Please circle the appropriate numbers, ranging from 5, "Excellent," to 1, "Poor." Circle "NP" for a type of room that is not present in the location that was cleaned.
Customer: Geraldine Hwang Date: February 22
| Cleaning Services | 5 | 4 | 3 | 2 | 1 | NP |
|---|---|---|---|---|---|---|
| Living room | 5 | (4) | 3 | 2 | 1 | NP |
| Kitchen | (5) | 4 | 3 | 2 | 1 | NP |
| Dining room | 5 | (4) | 3 | 2 | 1 | NP |
| Bedroom(s) | (5) | 4 | 3 | 2 | 1 | NP |
| Lobby | 5 | 4 | 3 | 2 | 1 | (NP) |
| Conference room(s) | 5 | 4 | 3 | 2 | 1 | (NP) |
| Other Information | 5 | 4 | 3 | 2 | 1 | |
| Was it easy to make an appointment? | 5 | 4 | 3 | 2 | (1) | |
| Did our staff follow your specific instructions? | (5) | 4 | 3 | 2 | 1 | |
| Did our staff provide information before the visit? | 5 | (4) | 3 | 2 | 1 | |
| Was the cost of the service what you expected? | (5) | 4 | 3 | 2 | 1 |